Amazing social network with effective results
[Chatter] is the platform that is being used to help our organization for communication purposes. Through
Chatter I easily share the data …
Overview
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Recent Reviews
Chatter: A great feature of Salesforce!
Chatter is used by sales and IT to make note of notable events and calls that occur with existing accounts.
Popular Features
- Chat (50)9.090%
- Discussions (51)8.181%
- Mobile Access (49)8.080%
- Notifications (53)7.171%
Pricing
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What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
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Product Details
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What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Chatter (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.
The most common users of Chatter (discontinued) are from Enterprises (1,001+ employees).
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(98)Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
May 07, 2021
Amazing social network with effective results
[Chatter] is the platform that is being used to help our organization for communication purposes. Through
Chatter I easily share the data and files even we can connect with the main
body for the new training sessions. This tool is the one window solution that
let you connect with your employees, your customers, and the experts for expert decisions.
- Chatter has connected us on one platform where we mutually work for the uplift of our organization it has provided me with amazing features by which I can easily boost up my business campaigns and I can engage my team in an effective way.
- This tool is the medium for each member to easily communicate and discuss their business ideas so that we can draft the best sales plan.
- Its mobile application is worthy to use which provides me the real-time update about the current working status of my team members and make it feasible for me to track their work.
- I do not have any major issue, but there are some features which are very difficult to use and learn.
- Salesforce always provides efficient services with great results. Chatter is an amazing tool of Salesforce which is a fully-featured and advanced kind of tool.
- I appreciate its team which keeps on organizing this tool amazingly.
We use Chatter for technical questions and capabilities of our software. It is a space where Sales Reps can post questions to understand functionality. This could be asking about ERP integrations, SSO capabilities, etc. The main departments that use Chatter are Sales Reps, Support individuals, and Solutions Consultants. It is a great way to have questions answered and a search so the same questions isn't brought up all the time.
- Easy to see answers to questions.
- Does a great job of allowing users to add links or PowerPoints to highlight answers.
- Able to break down barriers of having reps across the nation.
- It is not always easy to Search for former Topics.
- This is more how we use it but Groups should be easier to navigate.
- Notifications.
February 29, 2020
Chatter Works for Us
Chatter is used as a centralized source to track opportunity notes and progress within Salesforce. We use it collaboratively across our demand generation, and sales organization to coordinate who will reach out with what and when. It helps our teams stay organized across the different disciplines and make sure we're staying top of mind with the prospect.
- Collaboration
- Easy to read
- File sharing
- Not robust
- Only Salesforce users can access
February 22, 2020
A Crucial Component in Managing Work Flow Communication
Chatter is used daily as our primary CRM system to better manage our data, update files and client requests, and keep heavy surveillance on our target goals with daily revenue updates. Chatter is utilized by everyone within my company and is the reason we can put up such consistent revenues each month.
- Critical Communication Accessibility
- Effective Notification Settings
- Lack of built-in Dialer
- Occasional unneeded task reminders
December 12, 2019
Friendly and easy tool that helps employees connect in one place.
It's a friendly tool, we use Chatter for the whole organization:
- to ask questions
- follow groups
- ask for travel approvals
- ask for budget requests and pending reimbursements
All the company guidelines and questions you can find there.
I feel the whole company can be reached in one place, you can connect with people around the globe, having your same question and post. See the latest activity.
- to ask questions
- follow groups
- ask for travel approvals
- ask for budget requests and pending reimbursements
All the company guidelines and questions you can find there.
I feel the whole company can be reached in one place, you can connect with people around the globe, having your same question and post. See the latest activity.
- Easy to read and post a question.
- Possibility to attach files.
- I think it's useful for large companies, as they need to have a tool to control all the requests. Not for small companies.
- I would like to see in the principal page all the groups I can follow OR the latest addition in my organization, I'm only following the ones that I use in my daily job. Ex: accounts payable, etc.
November 08, 2019
As a sales-rep, Chatter is a forget-able feature that has little impact on day to day activities
Chatter is used throughout the organization for anyone who deals with customer or sales-facing activities. It allows the user to communicate within the product and specifically allows for opportunity specific conversations between Support teams (finance, deal management, legal, etc...) to share information within an opportunity, as well as discuss existing tickets within Salesforce on the platform.
- It simplifies modes of communication.
- Increases the speed of internal services within Salesforce.
- Allows for easy, traceable communication at the opportunity, contact or account level with support.
- Hard to recognize Chatter is even running in the background.
- Clunky and unintuitive.
- Many of the features seem useless, as a sales rep I wouldn't interact with it if I didn't have to.
October 08, 2019
Chatter Review
We use it in our department. With so many communication tools that are subject to change throughout the year, it is nice to have all of our CRM users connected in one place.
- Notify users of posts.
- Allow me as an admin to hold polls that help me prioritize what the org needs.
- Organize different groups/committees throughout the department.
- As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice.
- If Chatter license users could have a bit more access to view reports, that could be utilized more by us.
October 08, 2019
An Excellent Collaboration Tool
Chatter is used across our whole organization and is an excellent source of communication. My favorite part about using Salesforce chatter in regards to other chat services is the fact that everything is inside the CRM we are already using every day, so you can leave chatter comments on salesforce leads, contacts and opportunities to collaborate with your team.
- Leaving comments on different objects, records etc.
- Tagging certain users in your chatter posts.
- Chatter alerts.
- More functionality with notifications.
- Better user interface.
September 24, 2019
Great for interoffice communications and Saleforce CRM intergrations
We use chatter for our internal communications and it's complete integration with the salesforce platform.
- Since it's made by Sales Force it's integration is seamless
- Great for intranet communication between departments and teams
- Allows users to manage there chatter feeds
- With SalesForce provided better free support options
- Better API integration with Dynamic
- Better outlook plugins for tracking emails
September 17, 2019
Chatter is a simple, useful tool
We use chatter for initial support tickets, collaboration with our teams asking for advice, to assign tasks to teams, and track initial status. The use of team and key words allows us to track trends and see what still needs work. It is simple enough for end users to use, making it a great first line.
- Mentioning team
- Tracking topics
- Allowing reporting for others
- Setting permissions can get tricky
- It could be easier to combine asks
- More out of the box options
August 26, 2019
Check out my thoughts on Salesforce Chatter
It is used by the sales and marketing teams to support updates or action items to ensure that everyone is on the same page. The ability to tag people and integrate Chatter or chat into opportunities and prospects makes it easy for the various teams to use it on a daily basis.
- Communication. If you are deep in the SFDC ecosystem then Chatter becomes a default mechanism to stay in touch.
- Updates. Salesforce is very good about keeping its users up to date with the latest ways to use their new tools.
- More real-time aspects. Not sure if this can be changed, but Chatter feels very asynchronous in its style and not dynamic like other chat systems. More like how you get notified of a change to Google Docs vs Hangouts.
- Feels a bit siloed and can be cluttered with how comments appear.
August 26, 2019
Chatter Review - Does what it needs to, nothing more
Chatter is being used by our Global Sales Team as a vehicle to post about news, sales tips, updates, etc. It is directly connected to our Salesforce so we can have conversations about opportunities, and everything can be tracked, searched, and ultimately lives within Chatter/SFDC
It is great because you can create multiple groups within Chatter. We have groups by department, teams within those functions, strategic groups for knowledge share, etc.
It is great because you can create multiple groups within Chatter. We have groups by department, teams within those functions, strategic groups for knowledge share, etc.
- Very easy to go back and search. It keeps a history.
- Ability to comment and tag users on a thread.
- You have the ability to share articles, attachments, decks, etc that may be relevant
- Ability to conduct polls within a group or chat
- Looks very dated.
- Not user-friendly on mobile.
- Feels cumbersome.
- Not as many features or functionality as a tool like Slack
August 22, 2019
Chatter does it's job but is often not used by employees
Currently, we use Chatter as a way to communicate on open opportunities in Salesforce. This is widely used across the sales organization, and our teams have put a high emphasis on using it to communicate on pipeline and opportunities. Chatter is great as our managers are easily able to message us and add context to questions they have when referencing an opportunity in Salesforce. This keeps a log of conversations based on an opportunity rather than losing it in G-chat.
- Keeps conversations organized and relevant.
- Allows management a view into conversations around multiple opportunities with multiple reps.
- Logs everything in Salesforce for reference later down the road, rather than losing the conversation in G-chat.
- It seems a bit out-dated and is not very user-friendly.
- It often gets forgotten as G-chat is easier to use.
- If you are not constantly following, conversations often get forgotten.
August 06, 2019
A necessary, if not clunky, addition to Salesforce
Chatter is being used across my organization since we switched to Salesforce as our primary CRM. It's used to help track and note any questions or concerns across the sales and delivery teams along the sales and delivery process. If there's a question related to a specific opportunity, it'll generally be asked through Chatter.
- Easy to tag teammates
- Sends you email notifications when you've been chattered
- Easy to link messages to one account or opportunity
- No one seems to know how best to tag people - Do you have to keep doing it within a thread, or does it need to be done just once?
- It's tough to keep track of all chatter messages.
- The general UI for writing out a message is a little tough. Hitting enter might send the message, or create a new line. It isn't very consistent.
August 06, 2019
Chat within Salesforce
It is used to communicate across organizations on existing records that need attention. This solves the problem for sending Salesforce records one by one to fix the problem.
- Easy communication in Salesforce
- Tagging people that need attention on the records
- Only can be used when in Salesforce
- Average Attachment loader
August 05, 2019
The best tool to grow your business
In StileCreations Co., Chatter is used when consolidating reports and representing past activities. Mainly, this software enables the sales department to have a clear image of the accounts which were balanced in the past. In addition, it enables the managers to clearly see rep progress on their accounts.
- The software allows easy and authentic consolidation of past accounting activities
- It has a notification capabilities which makes it for managers to have a timely review of accounting reports
- When working on an account and the leaves it incomplete, the software provides a link to the accounts so that you can pick up easily
- The software does not allow users to opt out of emails so they end up clogging the inbox
- There should also be a way to filter and edit information send by Chatter. This will give a more customized experience
July 18, 2019
Chatter works well across all Salesforce users.
We use Chatter to collaborate with information between records. Chatter is a great place to look to see recent updates and new activities. Chatter works similar to Twitter posts but for business users.
- Embedded into our Salesforce CRM.
- A one-stop shop to find all related communication regarding the case, account, or any object, through a feed-based layout.
- Ability to attach images very useful.
- We use the flow designer to post automated updates to records into Chatter feed.
- It keeps all information attached to the record.
- Chatter has filters that can easily find specific updates if one record has a lot of entries and it is hard to find.
- Some more customization would be nice.
- Layout of Chatter in Salesforce Lightning can be better improved.
- There are big differences between Chatter in Lightning vs Classic and a new user might not understand how to navigate the interface.
- External users can't @mention internal users. This would be very helpful.
- CSS in community feed needs a designer to have it look good. It should look good right out of the box.
- Being able to post videos would also be helpful.
June 07, 2019
Chatter is great....and free!
We use Chatter internally in multiple ways. We use direct messaging to send private messages back and forth between users. But what we really use it for the most is the Chatter feed on records. We are able to host info about a record in the feed, so in the future we have a reference of what has happened previously.
- Can store files via Chatter Files. We use this for picture files the most
- Notifications. It's great for sending alerts
- Using the Chatter feed is a great way to keep info specific to a record
- Having message functionality in the Salesforce One app
May 24, 2019
A Salesforce must
We use Chatter for our entire organization. Chatter is a great way to share, communicate internally, and collaborate in real time. Chatter allows everyone in our organization to connect and collaborate, even if we are not in the same office or space. We can act on critical tasks in a timely manner. It has also been a great forum for teams across the organization to share ideas.
- Allows users to stay productive and maintain focus.
- Connects users across multiple channels in a secure way.
- Allows us to use one platform to share and collaborate, which decreases distractions.
- Can be a little complicated to learn.
May 03, 2019
Chatter - The Best to Talk about Opps!
Across the whole organization. Chatter allows Salesforce users to comment on specific Accounts, Contacts and Opportunities in Salesforce. This allows for a constant stream of communication to be done on one record by multiple people.
- Allows for communication on one record.
- Gives communication history for record
- Different departments can comment.
- Better notification system
- One singular place to see all of your Chatter conversations
April 30, 2019
Excellent tool for a growing business
We use Chatter to solve a number of problems in our department. One of the main purposes it has is to distribute the correct information to a wider team and have an ongoing conversation around points that are relevant to a specific topic for all to see. This can help reduce e-mail clutter and also provide a reference going forward. This is not only done with news articles relating to the company, but also major regulatory changes, procedural changes and general conversation.
- Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
- One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
- Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
- Possibly could go with a change of layout, a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.
- Possibly to have certain people prioritized within a company's Chatter feed. So if the CEO has posted something, this appears first as a priority post for all to see, and then can be sent further down your feed once read.
- Could possibly do with a feature to create an incentive for people to contribute more. There's still a lot of conversations that happens outside of Chatter that would be better suited for Chatter. There is an 'Influencer' feature but there is little known about this and has minimal meaning or purpose to most people.
April 25, 2019
Chatter: An Extremely Welcome Social Business Collaboration Tool Housed Within Salesforce!
Chatter is utilized within nearly all admin areas of our organization. I work on a marketing process team and we use Chatter nearly every day while navigating Salesforce for other team-related needs. One of the biggest benefits of Chatter is the ability to send/share documents between diverse teams, all while housed within the greater Salesforce platform. The organization that I work for is rather large, with many locations, and Chatter helps bring individuals together across great divides. Personally, I appreciate all-encompassing platforms that are able to solve large organization business needs. Chatter helps round out the analytical tool of Salesforce and adds an effective communication function worth integrating into day-to-day communication.
- Chatter integrates the complex analytical reporting of Salesforce and gives users the ability to effectively communicate across diverse teams.
- Chatter is extremely user-friendly and offers standard social features, such as joining groups and following specific individuals.
- File sharing is extremely efficient, and the search functionality for files works incredibly well!
- Chatter can sometimes feel almost too much like a social networking site.
- While the chat feature is welcome within the Salesforce ecosystem, traditional email has had better response rates.
- The feed can push important announcements down prior to being seen.
May 24, 2018
Why chose anything else?
We use Salesforce.com heavily in my organization with many different business functions engaging with SFDC. We have Chatter enabled on virtually all of our SFDC objects and we use Chatter to collaborate directly on the records being discussed. Having this discussion directly in the tool instead of emailing back and forth is a real boost to productivity since it's attached to the record, and ensures that the conversation is preserved for later reference.
In addition to collaborating on standard CRM records, e.g., a sales team discussing an opportunity, I am involved in Salesforce.com enhancements and collaborate with them on support tickets and user stories by using Chatter on these records.
- The ability to embed the Chatter feed on any Salesforce.com record. Having that context directly on the record in question is key. I've had a scenario of collaborating on the same records before and after implementing Chatter and after implementation my job became much easier.
- Replying directly to the email notification about a Chatter message posts the reply directly to Chatter. This is very useful for a quick response while doing something else, without having to login to Salesforce.com. This is especially useful while on a smartphone.
- Interface is very simple and easy to use. On any record where Chatter is supported, just expand the feed, @mention anybody who needs to be included, and write the message.
- Ability to follow a record even if you're not directly included in a conversation, in order to see any updates. This is especially useful if you need to see when a record is updated and you have automatic updates set to post to Chatter.
- My only complaints with Chatter have been solved. I used to be annoyed that attaching files required clicking an "attach" button after browsing and selecting. I was also annoyed that there was no rich text formatting (e.g., bolding, underlining, and other features useful in a communication tool) but those have been solved in product updates. I really have no complaints, because the product is simple and does the job well.
December 14, 2017
Improved communication for Salesforce users
We use it for some of our projects and also to help clients that use Chatter extensively. Chatter is typically used by our clients to discuss the status of records among team members. For example, if there are interesting updates about a customer, a contact, or an opportunity.
So some typical examples are:
Company XYZ: I visited the client in December 2017. They are growing at a fast pace and are likely to be acquired by a Fortune 500 company
Contact Jane Smith: Jane reports to the CEO and is a critical decision maker for our product.
Opportunity Sale of machinery: This could be a quick win for us. Although this is a small Opportunity in terms of revenue, long-term strategic business is high.
So some typical examples are:
Company XYZ: I visited the client in December 2017. They are growing at a fast pace and are likely to be acquired by a Fortune 500 company
Contact Jane Smith: Jane reports to the CEO and is a critical decision maker for our product.
Opportunity Sale of machinery: This could be a quick win for us. Although this is a small Opportunity in terms of revenue, long-term strategic business is high.
- Communication between team members
- Capture historical information for future reference
- Escalate to Management issues or critical importance
- Definition of rules that allow users to automatically follow and unfollow records.
December 12, 2017
Easy to use communication tool within your company
Chatter facilitates organization-wide discussions. Everyone within my organization (~40) has an account. It allows staff all over the country to connect and create threads in which multiple people can participate. This is particularly helpful when over 50% of our staff are remote. It also seamlessly connects with SalesForce enterprise to allow us to chat more specifically about SalesForce apps and issues.
- I like how easy to it is to post onto Chatter.
- I also like that your organization can have many different chatter groups that you can follow.
- I can bookmark or mute certain threads.
- You can also take a poll within a thread as well as upload all kinds of files.
- I dislike that you can't link multiple photos onto a chatter post. In my experience, if you'd like to include multiple photos, you can post one at the start of the thread and then need to write a comment with a photo in each comment. It's pretty annoying.
- We have employees at different levels in our company. So we have our national staff and our state coordinators. Our state coordinators have a different type of SalesForce than national employees so they have a different portal (not sure if I'm describing this accurately). But essentially this format does not allow the two groups of users to communicate in the same Chatter groups. (because it has to be in this format from what I understand because of permissions) This is also pretty annoying.